Problems with your host? Our mediator helps you.
In Basel's hotels and restaurants, you have the right to expect excellent services and good value for your money. But nobody is perfect! That's why there is frustration in rare, single cases.
What can you do in case of negative experiences in a restaurant? Please complain! Complaints and constructive criticism are a unique chance for your host to improve his services and also gives him the chance to correct a mistake.
If a problem between you and your restaurateur cannot be solved on the spot, please write our mediator a letter or an e-mail.
Dr. Alex Hediger
If you have complaints about a hotel, restaurant or bar
outside of Basel, please contact the complaint office of the Swiss Restaurant